Hop on, Hop off Bus tours are planned tours that follow a predetermined path. It enables you to discover some of the top sites according to your interests. You are free to board and disembark at the locations of your choice. Access to the busiest stops is made easier by the thoughtful placement of each station across the city. The live tour and audio commentary on board offer details on the landmarks, history, and customs of a city.
It is recommended that visitors take in the live commentary during the entire single loop. It will assist you in selecting the locations that best suit your interests for exploration. For the duration that your ticket is valid, you are free to board a bus as often as you like.
Every hop-on-hop-off trip we provide is planned so you can explore the city to the fullest. The routes are planned to traverse through the city's most visited locations and points of interest. Our personalized itineraries aim to cover as much ground as possible while taking into account how much time you would like to spend at each destination. You are free to disembark at the closest hop-on-hop-off location and reboard at any other stop if you believe the tour skips past a certain attraction.
Indeed. With Madrid Hop-On, Hop-Off bus tours, you may join the tour and use your voucher at any stop. All of the details on how to redeem them are on our website and in your booking vouchers.
Bus stops are marked with signage, but only at those locations where the traffic authorities have given the go-ahead due to certain traffic laws. Signage at signaled stops might vary in size and appear differently on different tours.
Tickets are available for purchase on our website. Even you can buy a hop-on-hop-off ticket directly from the bus or from any authorized ticket seller.
Our buses do not have a particular place to keep big bags or big luggage. You are welcome to bring small bags or small luggage or suitcase on board our buses which you can keep that with you without occupying any seats, walkways or emergency exits. However, we regret to inform you that you are not allowed to carry any big package or big suitcase as we have very limited storage space. Please, adhere to these guidelines for a comfortable journey.
The frequency of buses passing by the stops depends on the season. During the high season (March to October), you can expect buses approximately every 10-15 minutes. In the low season (November to February), the frequency is around 20-30 minutes. However, please be aware that these intervals may vary due to factors such as traffic conditions and the number of people waiting at the stops.
The Madrid City tour service is designed with 2 routes that is Route 1 and route 2. Route 1 takes a trip around 80 mins and Route 2 lasting about 60 minutes. It is important to note that these durations are approximate and may vary due to factors such as traffic conditions and the number of people at the stops. Keep in mind that you have the flexibility to hop on and hop off at any bus stop throughout the day, allowing you to explore the city at your own pace.
If you already have your tickets or wish to purchase them directly on the bus, you can board MADRID CITY TOUR at any of its stops. This offer gives you the flexibility to aboard the bus conveniently at your desired place.
Yes, you can! MADRID CITY TOUR offers a hop-on, hop-off service, allowing you the freedom to hop off at any of the stops and hop on the tour later at your convenience. Feel free to explore the attractions, landmarks, and neighborhoods at your own pace.
Pets are generally not permitted on board the Madrid City Tour, except guide dogs and animals in carriers. This policy ensures the comfort and safety of all passengers.
When you use the Madrid City Tour ticket for the first time, it starts working, and it stays valid for the next 24 or 48 hours, depending on the type of ticket you have. For example, if you begin using your 24-hour ticket on Monday at 11 am, it will stay valid until Tuesday at 10:59 am. During this time, you can hop on and off the bus as many times as you like.
You can ask for a complete refund of your ticket price if you do it within 24 hours before the date you planned to use them, as mentioned during your purchase. To get the refund, send an email to support@sightseeingo.com. Make sure to include details like the reservation holder's name, purchase date, and the voucher ID code and must send the request from the same email which is used at the time of booking.
Sorry, but you need a ticket to get on the bus. If you lose it or it is stolen, you cannot get a new one or get your money back. They only accept real tickets, not other kinds of receipts or old vouchers. Once you get your ticket, keep it safe. You have to show it when you get on the bus or if they check tickets. You need to prove you have a ticket to get on the bus. If you do not have one, ask the bus staff to get you one when you buy it.
The ticket lets you hop on and hop off the bus at your desired place and switch between routes as much as you want. You can use it without any restrictions during the official schedule of MADRID CITY TOUR.
You can use your phone or tablet to show your ticket. If that is not an option, write down the booking reference number (it has numbers and letters) from your screen. Visit our Information Center at Felipe IV Street, between the Prado Museum and Ritz Hotel, and tell our team what happened. Just show your ID or passport for verification. Once we check your booking, we will give you your tickets.
If you don't get your confirmation within 20 minutes, please email us at support@sightseeingo.com
If you have purchased a tour and don't get an email with the vouchers attached, please reach out to us at support@sightseeingo.com, and we'll make sure to send them to you.
Sure, visit our customer service office near Museo del Prado. It's on Felipe IV Street. You can also email us at support@sightseeingo.com
All Madrid City Tour buses are equipped with an access ramp and space for wheelchairs. Each bus can accommodate a maximum of 1 wheelchair.